At 25th Hour, we believe in the quality and integrity of our products, which is why all sales are final. However, if we’ve made a mistake—like sending you the wrong size or a damaged item—don’t worry! We're here to help.

For any order inquiries or questions, reach out to us at hello@25thhourcanada.ca, and we’ll take care of you.

At 25th Hour, we take quality control seriously. If you believe there has been an error on our part—such as receiving the wrong item, incorrect size, missing items, or a defective product—please contact us within 48 hours of delivery so we can make it right.

To help us resolve the issue quickly, please provide:

• Your order number
• A brief description of the issue
• Clear photos of the item(s) received
  

Once reviewed and confirmed, we will offer the appropriate resolution, which may include a replacement or store credit.

Please note that items must be unused, unworn, and in original condition for any correction to be processed.

If the error is not on our part, all sales remain final, as stated in our store policy.

To be eligible for a return or replacement, all items must be in original, unused condition. This includes:

• Unworn and unwashed products
• No deodorant, fragrance, sweat, or makeup marks
• No stretching, damage, or signs of wear
• Original packaging and tags (if applicable)
• Compression shirts must maintain original fit and elasticity
  

Items that arrive in a condition that does not meet these requirements will not be accepted and may be returned to the customer at their expense.

Returns are only applicable when approved by our team (e.g., in cases of verified errors on our part). All other orders remain final sale, as stated in our policy.

Please note that all orders require 2-4 weeks for processing before they are shipped unless stated otherwise in item description. We appreciate your patience as we work to fulfill each order with care.

International orders may be subject to customs fees, duties, or taxes charged by the destination country. These costs vary depending on local regulations and are not within our control.

Customers are responsible for any applicable customs charges, as these are not included in the product price or shipping fees.

For information on potential charges, please consult your local customs office. If customs fees remain unpaid, the shipment may be returned or abandoned. Please note that we cannot provide refunds for orders affected by unpaid customs fees.

By completing a purchase with 25th Hour, you agree to the following chargeback and dispute terms.

Customers must contact hello@25thhourcanada.ca
and allow a reasonable opportunity for resolution prior to initiating any chargeback or payment dispute with their financial institution. Failure to do so may result in the dispute being contested.

Once an order has been processed and transferred to the courier, ownership and responsibility for the shipment transfer to the customer. 25th Hour is not liable for delays, delivery errors, or losses caused by third-party carriers.

Please be advised:

Chargebacks initiated for orders marked as delivered, in transit, or under active investigation may be disputed by 25th Hour with supporting documentation, including tracking data, proof of shipment, delivery confirmation, and communication records.

Filing a chargeback while a refund is already being processed may result in extended resolution timelines and does not guarantee a faster outcome.

Accounts associated with excessive, false, or abusive chargeback activity may be flagged, suspended, or permanently restricted from future purchases.

Any fees, penalties, or administrative costs incurred as a result of unjustified chargebacks may be recoverable to the extent permitted by law.

25th Hour reserves the right to refuse service, cancel future orders, or terminate accounts at its sole discretion in cases involving chargeback abuse, fraud, or violation of these terms.